schedule
Offers due in 7 days
info
This is a Sources Sought notice.
The agency is gauging market interest. No bid is being requested yet — submitting a capabilities statement may put you on the radar for the eventual solicitation.
The VA needs a small business to extract, decrypt, and standardize legacy call recordings into an open format.
Key Details
The VA needs a solution that extracts, decrypts, and standardizes its legacy call recordings into an open format, consolidates them into a single compliant archive, and allows the decommissioning of these platforms once the contact center migration is complete.
- What exactly do they need? The VA has hundreds of millions of legacy call recordings stored across three on-premise platforms: Calabrio One, Avaya, and Verint. The recordings must be retained in accordance with National Archives and Records Administration (NARA) mandates, with variable retention policies by call type including crisis, benefits, and healthcare interactions.
- What's the contract structure and timeline? The VA is looking for a solution that can be implemented over several years, with the possibility of option years.
- How will they pick the winner? The evaluation basis is not specified in the notice.
- When and how do you bid? The response deadline is June 17, 2026, and interested parties should submit a Vendor Capabilities Statement, limited to five pages, via email to Belinda.espindola@va.gov.
Routine commodity buy — low-effort bid, modest payoff.
Who can apply
- Any certified small business may apply.
If you're interested, do this first
- Check that your small business certification is still active in SAM.gov.
- Submit a Vendor Capabilities Statement, limited to five pages, via email to Belinda.espindola@va.gov by June 17, 2026.
Primary point of contact
Name
Belinda Espindola
Email
belinda.espindola@va.gov
Phone
(848) 377-5129
Office
Contract Specialist