U.S. Department of Agriculture
Active

Service Desk and IT Service Management Support

U.S. Department of Agriculture
Updated May 20, 2026 · 20:37 UTC

The USDA needs a small business to provide end-to-end management and delivery of Tier 1 and Tier 2 Service Desk services.

Key Details

  • What exactly do they need? End-to-end management and delivery of Tier 1 and Tier 2 Service Desk services, including full lifecycle handling of Service Requests, Incident Management, and support to Problem Management strategies and activities.
  • What is the timeline? The notice doesn't say.

Who can apply

  • Any certified small business may apply.

If you're interested, do this first

  • Check that your small business certification is still active in SAM.gov.

Primary point of contact

Name
Mary Kay Woodin
Email
mary.woodin@usda.gov

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